At DTC Express, we respect your privacy. This policy explains what personal information we collect through www.dtcexpress.in and our mobile app (“DTC Express app”), why we collect it, who we share it with and what choices you have.
DTC Express is operated by DTC EXPRESS PACKERS AND MOVERS (proprietorship), with its office at Pole No -J- 085, Ground Floor, Near Pardhan Service Station, Bharthal Village, New Delhi, Delhi 110077, India. In this policy, “we” means DTC Express and “you” means anyone who uses our website, app or services. For the purposes of the Digital Personal Data Protection Act, 2023, we act as the data fiduciary for the information you give us.
This policy applies to our website, our app, and our phone, WhatsApp, email and in-person interactions when we collect your information to provide moving, transport, storage and logistics services.
Payments are processed by our payment partner, Razorpay, and other banks or payment providers. We receive confirmation of your payment, the amount, date and a transaction reference. We do not store your full card number, CVV or UPI PIN.
The app may ask for the following permissions, only when needed for a feature, and you can change them in your phone settings:
We use your information to:
We process your information because:
You can withdraw consent at any time, as explained in Section 11.
We do not sell, rent or trade your personal data. We share it only in these situations:
We keep information only as long as needed for the purposes above:
When information is no longer needed, we delete it or make it anonymous.
We use reasonable security practices, including encrypted connections (HTTPS), access controls, limited staff access and secure hosting, in line with the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures Rules, 2011. No system is completely secure, so we also ask you to protect your account and OTPs.
Our website uses cookies and similar technologies to keep it working, remember your settings, understand how people use it and improve it. You can control or delete cookies through your browser settings. Turning off some cookies may affect certain features.
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18 years of age. If you think a child has given us information, please write to info@dtcexpress.in and we will delete it.
Under the Digital Personal Data Protection Act, 2023, you have the right to:
To use any of these rights, email info@dtcexpress.in. We reply within a reasonable time, normally within 30 days.
You can ask us to delete your account and the personal data linked to it. See our Delete Your Account and Data page at dtcexpress.in/delete-account. You can also see your data, correct your name and delete your account in the app, under Account.
We do not send promotional messages. Your mobile number is used only for login and for messages about your booking. If you agreed to a call about an unfinished price check, you can withdraw that consent by writing to us, and we will delete that record.
Our website or app may link to other websites, such as payment pages or maps. We do not control them and are not responsible for their privacy practices. Please read their policies.
We store and process your data on secure servers, mainly in India. If any service provider processes data outside India, we require them to protect it to a similar standard and we follow what the law allows.
We may update this policy from time to time. We will post the new version here with a new “Last updated” date, and for major changes we will also notify you by email, message or in the app.
We collect contact details, booking details such as addresses and goods lists, ID or business details where needed for verification, vehicle documents for car and bike transport, photos you send us, and basic device and usage data from our website and app.
No. We do not sell, rent or trade your personal data. We share it only with the people and providers needed to deliver your service, or when the law requires.
No. Payments are processed by Razorpay and other banks or payment providers. We receive only confirmation of payment, the amount, the date and a transaction reference.
The customer app does not ask for your location, camera or contacts. Notifications send booking updates. Permissions are requested only when a feature needs them, and you can change them in your phone settings.
Only our crew and staff who need it to complete your service, and trusted service providers working under confidentiality terms, such as payment, messaging and hosting providers. We share it with authorities only when required by law.
We keep it only as long as needed. Account and booking data are kept while your account is active and for the period needed to handle claims. Invoices and payment records are kept as long as Indian tax and accounting laws require.
Email info@dtcexpress.in with your registered mobile number and tell us what you want to see or change. We reply within a reasonable time, normally within 30 days.
You can delete your account from the app, or send a request using the steps on our Delete Your Account and Data page at dtcexpress.in/delete-account.
No. We do not send offers or promotions. We send only messages about your login and your booking.
No. Our services are meant for adults, and we do not knowingly collect data from anyone under 18. If you think a child has given us data, write to info@dtcexpress.in and we will delete it.
Write to info@dtcexpress.in or contact our Grievance Officer, Prakash Verma, on +91-97115-46001. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
If you have any question or complaint about your privacy:
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Dtc Express Packers and Movers
G/F, Pole No-J-085, Near IICC Metro Station Sector-25, Dwarka, Delhi, 110077
Phone number: +91-9711546001
whatsapp No: +91-9711535001
E-mail address: info@dtcexpress.in
