We understand that plans change. This policy explains how you can cancel or reschedule a booking with DTC Express, when you get a refund and how long it takes.
This policy applies to all bookings and payments made with DTC Express through our website, mobile app, phone, WhatsApp or in person, including packers and movers, vehicle transport, storage and freight services.
Tell us as early as possible through any of these:
Your cancellation takes effect from the time we receive and confirm it. The 48 hours are counted from the reporting time we agreed with you, or from 8:00 AM India time on the move day if no time was agreed. The refund amounts below are the least we will refund; we may refund more in a particular case.
| When you cancel | Charge | Refund |
|---|---|---|
| 48 hours or more before the move | No charge | Full Rs. 999 booking amount refunded |
| Less than 48 hours before the move, but before loading starts | Rs. 499 of the booking amount | Rs. 500 refunded |
| After loading has started | Full freight | No refund of freight |
| After the goods have been dispatched | Full freight plus any return freight | No refund of freight |
You can ask to change your moving date without cancelling. Please tell us at least 48 hours before the scheduled time. We will move your booking to the next available date, subject to vehicle and crew availability. A change on short notice may attract a rescheduling fee, which we will tell you about first.
If we have to cancel or cannot provide the service for reasons on our side, you will receive a full refund of every amount you have paid for that booking. The same applies if we confirm a different price on the call and you do not agree to it. You can also choose to reschedule at no extra cost.
A refund is due when:
Refunds go back to the original payment method. UPI and card payments are refunded to the same account, card or bank used to pay. Payments made by bank transfer or cash are refunded to a bank account you confirm to us in writing.
Once we have verified and approved your refund, we aim to process it within 7 to 10 working days. After that, your bank or card issuer may take a few more days to show the amount. Refunds depend on internal verification and, in some cases, on the payment partner.
If money is deducted but your booking is not confirmed, the amount is normally returned automatically by the payment partner within 5 to 7 working days. If it is not, write to support@dtcexpress.in with your payment reference number and we will look into it.
Complaints about damage or missing items are handled under the claim process in our Terms and Conditions. Please report them within the stated deadlines and include photographs and your booking details.
Call +91-97115-46001, email support@dtcexpress.in with your booking number and mobile number, or tap Call to cancel in your booking in the app. Your cancellation takes effect when we receive and confirm it.
Yes, if you cancel 48 hours or more before the move. In that case there is no charge and your full Rs. 999 booking amount is refunded.
If you cancel less than 48 hours before the move but before loading starts, we keep Rs. 499 of the Rs. 999 booking amount and refund Rs. 500.
Once loading has started, full freight is charged and the freight is not refundable. The same applies, along with any return freight, if the goods have already been dispatched.
Yes. Please tell us at least 48 hours before the scheduled time, and we will move your booking to the next available date. A change at very short notice may attract a rescheduling fee, which we will explain first.
You get a full refund of everything you have paid for that booking. You can also choose to reschedule at no extra cost.
After we verify and approve your refund, we aim to process it within 7 to 10 working days. Your bank or card issuer may then take a few more days to show the amount.
Refunds go back to the original payment method. UPI and card payments are returned to the same account, and bank transfer or cash payments are refunded to a bank account you confirm to us in writing.
Such amounts are normally returned automatically by the payment partner within 5 to 7 working days. If you do not receive it, email support@dtcexpress.in with your payment reference number.
We do not add any payment gateway or transaction fee to your booking amount, so a full refund is the full amount you paid. Charges for services already completed and the cancellation charge in Section 2.2 are not refunded.
Email support@dtcexpress.in or call +91-97115-46001, Monday to Saturday, 10:00 AM to 6:00 PM IST. Please share your booking number so we can help you faster. Unresolved complaints can be escalated to our Grievance Officer at info@dtcexpress.in.
Dtc Express Packers and Movers
G/F, Pole No-J-085, Near IICC Metro Station Sector-25, Dwarka, Delhi, 110077
Phone number: +91-9711546001
whatsapp No: +91-9711535001
E-mail address: info@dtcexpress.in
