You are in control of your information. This page explains how to delete your DTC Express account and the personal data linked to it, whether you use our mobile app (DTC Express) or our website.
Please check the following first, because deletion cannot be undone:
Fill in the form on this page.
Call +91-97115-46001 between 10:00 AM and 6:00 PM IST, Monday to Saturday, and we will log your request after verifying your identity.
To protect you from someone else deleting your account, we confirm that the request is genuine. We may send an OTP to your registered mobile number or email, or ask you a few questions about your account. We will not ask you for your password, card details or bank PIN.
| Step | Timeline |
|---|---|
| We acknowledge your request | Within 48 hours |
| We verify your identity and check for open bookings, dues or claims | Within 7 days |
| We delete or anonymise your data | Within 30 days of verification |
| We confirm completion by email or SMS | At the end of the process |
If we cannot complete the deletion because of an open booking or legal reason, we will tell you why and what to do next. Deleting from the app is immediate; the times above apply to requests by email, form or phone.
When your request is complete, we delete or anonymise:
Indian law and good business practice require us to keep some records even after you delete your account. We keep only what is needed, for the purposes below.
| Information | Why we keep it | How long |
|---|---|---|
| GST invoices, payment and refund records | Tax, accounting and audit requirements | As required by law, generally about 6 years |
| Consignment notes and delivery receipts | Proof of service and handling of claims | Until claims are closed, and for the period the law requires |
| Records related to a pending claim, dispute or legal case | To protect your rights and ours | Until the matter is closed |
| Fraud-prevention and security logs | To keep accounts and payments safe | 180 days |
This kept information is stored securely, is not used to market to you and is deleted when the retention period ends.
You do not have to delete everything. You can ask us to:
Write to info@dtcexpress.in and tell us what you would like changed. You can also see your data, correct your name and delete saved addresses in the app, under Account.
You can delete it from the app (Account, Delete account), by emailing info@dtcexpress.in with the subject “Account Deletion Request”, through the form on this page or by calling +91-97115-46001.
We acknowledge your request within 48 hours, verify it within 7 days and delete or anonymise your data within 30 days of verification. We confirm by email or SMS once it is done.
No. Deleting your account and data is free.
No. Deletion is permanent, and your earlier history cannot be restored. You can create a new account at any time, but it will start fresh.
Please complete or cancel it first. We cannot delete an account while a move, transport or storage service is upcoming or in progress. We will tell you what is pending if you send a request.
We delete or anonymise your profile, saved addresses, uploaded photos and documents, device identifiers, notification tokens and support chats that are no longer needed.
We must keep some records, such as GST invoices, payment and refund records, consignment notes, and records of any open claim or dispute, for the period required by law. They are stored securely and are not used for marketing.
After deletion you cannot access them in the app, so please download any invoices and receipts you want before you submit your request.
Yes. You can ask us to remove saved addresses, delete uploaded photos or documents, or correct wrong information, without closing your account. Write to info@dtcexpress.in.
To make sure nobody else deletes your account. We may send an OTP to your registered mobile number or email. We never ask for your password, card details or bank PIN.
Yes. You can use the email, web form or phone options on this page, even if you no longer have the app installed.
Email info@dtcexpress.in or call +91-97115-46001. If you are not happy with our response, you can contact our Grievance Officer, Prakash Verma, at info@dtcexpress.in.
Dtc Express Packers and Movers
G/F, Pole No-J-085, Near IICC Metro Station Sector-25, Dwarka, Delhi, 110077
Phone number: +91-9711546001
whatsapp No: +91-9711535001
E-mail address: info@dtcexpress.in
