Pricing and Service Delivery

DTC Express provides moving and transport services. We do not sell physical products, so nothing is “shipped” to you. This page explains how our prices work, how you pay and how a service is carried out from booking to completion.

1. How We Price Our Services

All prices are in Indian Rupees (INR). Your price depends on:

The volume and type of goods, not only the size of your home
Distance between pickup and delivery
Date of the move (weekends, month-end and April to June are busier)
Floor number and lift availability at both addresses
Packing materials and the level of packing you need
Dedicated truck or shared load
Extra services such as storage, dismantling, car or bike transport and insurance

2. Your Estimated Price

In the DTC Express app you see one estimated price for your move, including GST. The final price is confirmed with you on a call before your move.

Weekend and month-end dates may cost more. Your final price is the one we confirm with you on the call.

3. Estimate, Call and Confirmation

You enter your pickup, drop, date and items in the app and see your estimated price.
We call you to confirm the details and the final price. There is no charge for this call.
You read the refund rule and pay the Rs. 999 booking amount in the app.
Your booking is created only after your payment succeeds.

The price of your booking stays the same unless your items, date or addresses change. A higher price applies only after you agree to it on the call.

4. Taxes and Invoices

GST is included in the estimated price shown in the app, and is shown separately on your invoice. We issue a GST invoice for every completed service. Please give your GSTIN at booking if you need to claim credit. Tolls and state entry charges are included in our price and are never added later.

5. Additional Charges You Should Know About

These are told to you upfront wherever we can predict them:

Floor carry where there is no lift
Extra waiting or detention time that is not our fault
Parking, society or permit charges
Furniture dismantling and reassembly beyond the package
Premium packing for delicate or very valuable items
Storage charges if goods are held beyond the agreed period or because of unpaid dues
Transit insurance premium, if you choose it

6. How to Pay

You can pay through:

UPI, debit cards and credit cards via our payment partner, Razorpay, for the booking amount
UPI to our official account, after the move
Cash, against an official receipt, after the move

Please pay only to our official accounts and payment links. We are not responsible for payments made to anyone else. Our payment partner handles card and bank details securely, and we do not store your card information.

7. Payment Schedule

You pay a Rs. 999 booking amount, by UPI or card in the app, to confirm your date.
The balance is payable after the move, by UPI or cash.

8. How We Deliver Our Service

Stage	What happens
Enquiry	You enter your move details in the app and see your estimated price.
Confirmation call	We call you to confirm the details and the final price.
Booking	You pay the booking amount and receive confirmation.
Packing and loading	Our crew packs, labels and loads your goods, and you sign the inventory list.
Transit	Your goods travel in our vehicle. You can follow your driver on a live map in the app.
Delivery	Goods are unloaded, unpacked and placed as you direct. You check them and sign the delivery receipt.
Invoice and support	You receive a GST invoice, and we follow up after delivery.

9. Estimated Transit Times

These are estimates for a dedicated truck. A shared load can take a day or two longer.

Distance	Typical transit time
Within the same city	Same day
Up to 500 km	1 to 2 days
500 to 1,000 km	2 to 4 days
1,000 to 1,500 km	3 to 5 days
Over 1,500 km	4 to 7 days

Packing day and delivery day are in addition to transit time. Timelines can change because of weather, traffic, road closures, permits or other events outside our control. We will keep you informed.

10. Where We Operate

We pick up from Delhi, Gurugram, Faridabad, Ballabhgarh, Manesar, Rewari, Bhiwadi, Bawal, Bahadurgarh, Noida, Greater Noida, Ghaziabad, Indirapuram, Sonipat and Panipat, and we deliver anywhere in India. You can book a move date from tomorrow up to 90 days ahead.

11. Tracking and Updates

While your move is under way, you can follow your driver on a live map in the app. We also send booking updates as app notifications.

12. Frequently Asked Questions

How does DTC Express decide the price of a move?

Your price depends on the volume of goods, distance, date, floor and lift access, packing needs, the type of truck and any extra services. The app shows one estimated price, and we confirm the final price with you on a call.

Is the quote final?

The app shows an estimated price. The final price is confirmed with you on a call before your move, and it stays the same unless your items, date or addresses change. A higher price applies only after you agree to it. GST is included, and tolls and state entry charges are never added later.

Are there any hidden charges?

No. Your estimated price includes GST, and tolls and state entry charges are never added later. Anything extra that we can predict is told to you upfront.

What payment methods do you accept?

You can pay by UPI, debit card or credit card through Razorpay for the booking amount. After the move, you can pay the balance by UPI to our official account or in cash against an official receipt.

Is online payment safe?

Yes. Card and bank details are handled by our payment partner, Razorpay, using secure systems. We do not store your card number, CVV or banking passwords.

Do I have to pay everything in advance?

No. You pay a Rs. 999 booking amount to confirm your date, and the balance after the move, by UPI or cash.

How long will my move take?

A local move is usually finished the same day. Intercity moves take about 1 to 2 days for up to 500 km, and 4 to 7 days for distances over 1,500 km. Packing and delivery days are in addition, and timelines are estimates.

Do you ship physical products to me?

No. DTC Express provides moving, transport and storage services only. We do not sell products, so there is nothing to ship to you. “Delivery” on this page means delivery of your own goods to your new address.

Will I get a GST invoice?

Yes. A GST invoice is issued for every completed service, with GST shown separately.

Can I track my goods?